Service orientation (SO)

Awarded to Kiran Ramjathan
Issued 29 January 2020, 5:07 PM
Issued by Chartall Business College
Course: Service Orientation

In the modern, highly inter-connected world everyone is serving someone. To survive, a company needs to really know its customers and offer a satisfying interaction at every contact point. Exceptional customer service means listening, being flexible, being creative and giving the customer what they need. Providing good service is one of the most important things that can set a business apart from the others of its kind.

Criteria

Complete all of the activities on the course to unlock your badge.

ALL of the following activities are completed:
  • "Quiz - Pre-activity"
  • "Page - The magic of owning a customer service problem"
  • "Lesson - Why customer service matters"
  • "Lesson - Customer service characteristics"
  • "Questionnaire - Customer service skills that everyone needs - Questionnaire"
  • "Lesson - Solving customer problems"
  • "Lesson - A differentiated customer experience"
  • "Lesson - Implementing change"
  • "Quiz - Customer service quiz"